Delivered engagementAI & Agents · $9k – $15k
Tiledesk

Open-Source Agentic AI for Support

Delivered engagement. Coralsoft designed and built this product end to end; figures below retain their evidence level.

WebNext.js (App Router)ReactTypeScript
tiledesk.example / dashboard
Tiledesk — product interface
The situation

What was in place before we started.

Tiledesk is an open-source platform for building agentic AI chatbots with seamless human handover — deployed across web, WhatsApp, Instagram, Telegram, Messenger and voice from a single no-code studio.

Tiledesk is an open-source platform for building agentic AI chatbots with seamless human handover — deployed across web, WhatsApp, Instagram, Telegram, Messenger and voice from a single no-code studio.

Engagement
3 months reconstructed
Team
6 people
Budget
$9k – $15k reconstructed
Year
2026
Category
Agentic AI · Customer support · Automation
Deployment
Cloud or self-hosted (open source)
Channels
Web · WhatsApp · Instagram · Telegram · Voice
Model
No-code flow builder + LLM agents + human handoff
Implementation architecturereconstructed
Next.js (App Router)ReactTypeScriptTailwind CSSTanStack QueryReact Hook Form + ZodVercel AI SDKpgvectorSupabase RealtimeCloudflare R2ffmpeg pipelinen8n (self-hosted)
Challenges

Each constraint, and what we did about it.

Constraint

Per-seat pricing that punishes growth

What we did

Predictable, seat-light economics

Constraint

Black-box automation you can’t inspect

What we did

Inspectable, editable AI flows

Constraint

Data locked inside a vendor cloud

What we did

Self-hostable — own your data

Constraint

Rigid bots that frustrate customers

What we did

Agents that resolve, not deflect

Constraint

Channels stitched together manually

What we did

One studio for every channel

Constraint

Slow, awkward escalation to humans

What we did

Instant, context-rich human handover

The winning support stack is open, agentic, and human-aware — automation that earns trust instead of hiding behind it.

Results

Outcome, with the source of every figure.

3-month engagement
70%
Repetitive conversations auto-resolved.
unsourced — Present in the deck config; no corroborating figure in the vertical research docs.
−45%
First-response time across channels.
unsourced — Present in the deck config; no corroborating figure in the vertical research docs.
5+
Channels served from one studio.
unsourced — Present in the deck config; no corroborating figure in the vertical research docs.
−30%
Support cost per conversation.
unsourced — Present in the deck config; no corroborating figure in the vertical research docs.
24/7
Always-on AI coverage
unsourced — Present in the deck config; no corroborating figure in the vertical research docs.
↑
Higher CSAT after handover
unsourced — Present in the deck config; no corroborating figure in the vertical research docs.
Self-host
Full data ownership
unsourced — Present in the deck config; no corroborating figure in the vertical research docs.
2.5×
Faster bot iteration
unsourced — Present in the deck config; no corroborating figure in the vertical research docs.

By pairing agentic automation with instant human handover, Tiledesk resolves the routine and elevates the rest — on an open, self-hostable core.

Showcase

How the system fits together.

4 of 8 views
tiledesk.example
Tiledesk — product interface
tiledesk.example
Tiledesk — product screenshot
tiledesk.example
Tiledesk — product screenshot
tiledesk.example
Tiledesk — product screenshot
Roadmap

How it was sequenced.

3 monthsreconstructed delivery
Weeks 1–3

Discovery & shaping

MVP: no-code studio, web widget, knowledge-base ingestion, core handoff.

  • Knowledge
Weeks 4–10

Core build

WhatsApp, Messenger & Telegram connectors, agent desk, routing.

  • Agent Builder
Weeks 11–13

Launch & iterate

Voice, self-host packaging, analytics, and multilingual scaling.

  • Omnichannel
  • Human Handover
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Every case study is a Coralsoft delivery story, with the evidence behind each figure kept visible.